Has anyone received a beeline Moto yet?

Comments

192 comments

  • Andy Salmon

    An update costs nothing. If the timeline is wrong (again) then just communicate that.

    I suspect (according to the last financials submitted) that if we all asked for our money back, that it would not end well for Beeline.

     

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  • Andy Salmon

    --------- Original Message ----------
    From: Beeline <info@beeline.co>
    To: Andy 
    Date: 21 August 2019 at 12:33
    Subject: Your Beeline Moto is on its way!

    Wahoo
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    View in Your Browser

     
     

     

    Your Beeline Moto is on its way

     

    Oh yes! It's the moment we've all been waiting for. 

    Your Beeline Moto has been sent via Royal Mail, who will hand it to a partner in your country (if you live outside of the UK). You can track with this number: 

    FJ*******GB

    at royalmail.com. Postage estimates are: 

     

    2-3 working days to the UK

    🇪🇺 3-5 working days to the EU 

    🌍5-7 working days to the rest of the world

     

    You'll be Beelining before you know it. 

    Cheers,

    Tom, Mark and the Beeline team

     

    ------------------------

     

    Once you receive your Beeline Moto

    We hope that you will absolutely love it. If you do, please help us to spread the word by writing reviews or telling your friends about it. If you don’t, please check out our support articles, or let us know by emailing support@beeline.co.

    We really value your feedback and would love to help you to get on track, or hear what extra features you might want us to consider for future app updates!

     

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  • Michael Eden

    My delivery was just announced.

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  • Williamadamsesq

    Anyone in the states get a notice?

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  • Anthony-simon Nicholson

    I am truly delighted for those of you that have received your notification that your unit is on its way.Spare a thought for those of us who still have not had a notification and are still patiently waiting.

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  • Bjtkemp

    Ordered black plastic unit with Ram mount in October, had email with tracking number yesterday. Royal Mail site states delivering tomorrow. I’ll report back as to whether it actually turns up or not. And after reading various other posts, whether it works...

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  • Andy Salmon

    Mine's arrived, but clearly the website is wrong. It shows 2 holders and states each is included with every purchase. When we chose the mount, I presumed based upon the info shown by Beeline; that the Universal mount would be sent as well- 

    https://beeline.co/pages/beeline-moto

    Universal elastic strap mount (included with every purchase)

    So far, fired up the unit and 50% of the time the app it asks me if my data is connected. I go back a step and then it finds the addresses. I'm waiting for a delivery of parts to mount my unit (RAM mount) so can't check the unit itself in the flesh as the Universal mount was not included, but worryingly it was pointing in almost the opposite direction to a simple straight line track!

     

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  • Beeline Team

    Hey Andy,

    Woop! Glad to hear that it has arrived. Sounds like you are using an old version of the app. Please could you update it? We had a bug last week with the address search. 

    Re. where the arrow points - are you using it inside? You should be seeing a rotating arrow symbol under the arrow symbol, that means that it is trying to 'lock on' to a GPS location, but it can't do this inside a building because it can't see the satellites :(. If you use it outside, and travel at a speed of at least 3mph (5kph), the symbol should disappear within a few seconds. 

    You can see more info about that here:

    https://ridebeeline.zendesk.com/hc/en-us/articles/360025035833-Auto-backlight-and-auto-calibration

    and lots more FAQs (if any other questions pop up), here: 

    https://ridebeeline.zendesk.com/hc/en-us/categories/360000835693-Beeline-Moto

    To clarify about the mounts, every order that was made from Dec 17th 2018 comes with the Universal Elastic Strap and Sticky Pad mounts. Other mounts will be available to purchase separately.

    If you ordered before Dec 17th 2018, you were given a choice of one mount of your choice from the following: Universal Elastic Strap Mount, Sticky Pad Mount, Bar Clamp Mount, RAM Ball Adapter, Scooter Mirror Clamp Mount. These orders will not receive the Universal Elastic Strap and Sticky Pad mounts in addition to the mount of their choice.

    Hope that you love the look and feel of it otherwise and that you enjoy your first rides with it. We are extremely excited that you are all starting to receive them and thank you all for keeping the faith! 

    As it is connected hardware, we will be continuing to make improvements and updates and would love to have your input - any feedback or ideas, please send them our way! On the forum or to support@beeline.co would be great. 

    Cheers,

    Kate

     

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  • Andy Salmon

    Thanks Kate, useful info.

    It's the current app downloaded today. I'm sure it's just teething troubles.

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  • Simon Davey

    I missed the notification email so was delighted to find it in the bottom of the garden-waste bin when I got home. :)
    The device itself looks great (charging now) but I can’t for the life of me get the search function to work in the app (iOS). I type in the search term and nothing happens...

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  • Simon Davey

    ...or rather, the wheel spins, then stops but no search results are displayed.

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  • Robert Doswell

    Simon, same here on Android, it was working before as my father in law's post code is in the history, if I select that it works. I don't have mine yet and no email 😐

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  • Anthony-simon Nicholson

    Wahooo!!!!! At last I have had my notification. Cant wait to receive and test it out.

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  • Williamadamsesq

    App search is working now.  Still no email as to shipping, ordered in April, lives in US. 

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  • Andy Salmon

    I've updated to the new app overnight... The search is now even worse!

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  • Robert Doswell

    They are being sent via royal mail, I don't think they take parcels on Sunday/bank holidays. I'm still waiting for mine too.

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  • Ola Hagman

    How is it with order 5577 to Sweden? Got the last update 16th of August. Should be sent long ago.

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  • Jezz

    Still no update, order #4656 in Australia. No responses to emails either

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  • Beeline Team

    Hi everyone, 

    Quick update on the shipping - we are making good progress through the orders and shipping several hundreds of orders each day.

    Picking and packing is taking a little longer than we expected but we hope to finish shipping the plastic devices by early next week, and the metal devices by the end of next week.

    We'll update everyone then, and if you haven't received a dispatch email by the time of that update please just let us know and we'll get it sorted. Lots of dispatch emails are ending up in junk folders so it is also worth having a quick check there!

    If anyone is having an emergency situation with an upcoming holiday at the end of this week etc. please just email us at support@beeline.co and we'll see if there's anything that we can do to prioritise your order :). 

    Thanks again everyone!

    Kate

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  • S Sannen

    Hi Kate,

    Thanks for the update. I started e-mailing Thursday last week about my upcoming trip this weekend. Received no answer at all, Saw your message yesterday and then Victor replied on my e-mail that you guys are not able to do anything to get it at my place in time.

    That is a little bit odd as you are saying that you will see if there is anything that you can do to send the Beeline Moto in time. I am guessing it will be too late now anyway. I even asked for express delivery (costs on me).

    Could you please look into my order once again? Already had one trip without the (promised) Beeline Moto, and driving in a foreign country without navigation is pretty hard.

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  • Gregor Erdmann

    I got mine yesterday. It was a bit of a surprise as I received no tracking information. 

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  • Beeline Team

    Hey Gregor, wahoo, that is great! Perhaps the dispatch email ended up in your junk folder? Glad to hear that it has arrived in any case :). Hope that you like the look of it so far!

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  • Beeline Team

    Hey Stijn, 

    Ah, sorry! Victor must have missed that message in his inbox and we had a public holiday in the UK on Monday so that would have delayed the response a little more. He has passed it on to me and I will see what I can do :). 

    Cheers,

    Kate

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  • Stuart Blain

    Hi,

    No dispatch email or delivery in Ireland yet...any chance we're being left til last?

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  • Robert Doswell

    I don't think so Stuart, I got my email today and I'm in England. I understand some have made it to Canada and the USA. Seems to be random.

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  • Gernot Hecht

    Today, I received my tracking number (ordered beginning of February, Germany) :-)

    And on the weekend, I already gave the software a try to be ready when the unit arrives. Transfer of GPX data from http://www.kurviger.de was successful - if you stay with a low number of waypoints. But that's an issue already under discussion in other threads.

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  • Jezz

    Shipping email received at last, ordered in Dec to ship to Australia. Hope you all get yours soon!

     

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  • Lasse Svensson

    The last 1000 UNITA are not delivered yet! It means a delay on a couple off  weeks more!

    I get a email from Tom on Beeline today!

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  • Kai

    @Lasse Svensson:
    What does this even means?
    Is the delay confirmed by Tom?
    Do this concerns the third batch (i.e. the metal ones)?
    May you share your email from Tom?
    Thanks a lot :-).

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